FAQ

What carrier is shipping provided through?

We ship through USPS.

How long will it take my shipment to arrive once my order is placed?

It will take your order 3-5 business days to arrive.

What is the white film present on my candle?

The white film is called frosting, which is a crystalline layer that forms on the surface of natural waxes such as soy.

What delivery options do you offer?

The flat shipping rate is $8.00 through USPS for orders $64.99 or less. Orders totaling $65.00 or more qualifies for free shipping.

Do you offer refunds or exchanges?

No refunds or exchanges are offered, but if your order is damaged upon delivery, please take a picture and contact us at acscentswaxmelts@gmail.com. We will send a replacement for your damaged merchandise.