What carrier is shipping provided through?
We ship through USPS.
How long will it take my shipment to arrive once my order is placed?
It will take your order 3-5 business days to arrive.
What is the white film present on my candle?
The white film is called frosting, which is a crystalline layer that forms on the surface of natural waxes such as soy.
What delivery options do you offer?
The flat shipping rate is $8.00 through USPS for orders $64.99 or less. Orders totaling $65.00 or more qualifies for free shipping.
Do you offer refunds or exchanges?
No refunds or exchanges are offered, but if your order is damaged upon delivery, please take a picture and contact us at firstname.lastname@example.org. We will send a replacement for your damaged merchandise.